Support & FAQ
Support
Do you need support? Something doesn’t work as expected, or do you need a feature that the project lacks?
Please, do open a discussion at GitHub or visit the OpenUEM Community server at Discord.
If you’ve found a bug, you can open an issue right away on the affected repository
Any question, bug report or feature request is welcome so thanks for helping the project grow
FAQs
These are some of the FAQs for OpenUEM
Question: Why do I get Could not send request to OCSP Responder when trying to use the certificate to log in the console?
Answer: OpenUEM's console needs to validate the certificates. If you get this error this means that OpenUEM's OCSP responder service is not available. Check if the service is running or if you've set the right server's name in the installation (you'll find it in the openuem.ini file). Visit Windows installation troubleshooting or Linux installation troubleshooting to check the service status and know the location of the openuem configuration file.
Question: Can I use Let's Encrypt with OpenUEM?
Answer: No. OpenUEM requires that both console and auth service run under the same domain. If the domain has a Let's Encrypt certificate it will secure the connection, but it won't be possible to validate users (mTLS) as clients certificate should be generated by the same CA used by Let's Encrypt. Let's Encrypt CA is not suitable to create mTLS certificates as discussed here: https://community.letsencrypt.org/t/generating-mtls-client-certs/218728/4
Question: Why I get 401 | Please provide valid credentials when I try to log into OpenUEM console?
Answer: OpenUEM requires a user's certificate to log in. That certificate must be imported in the user's browser before trying to log-in. You can import the certificates following these steps